TERMS OF USE AGREEMENT

Welcome to Vicky Vine. This website (vickyvine.com) is owned and operated by E & R LLC (“the Company,” “we,” “us,” or “our”). By accessing our website, purchasing our services, or uploading files to our platform, you agree to be bound by the following Terms of Use.

1. OUR SERVICES
Vicky Vine provides digital creative services, including real estate virtual staging and photo enhancement, AI-generated actor casting and character look designs, and video thumbnail design.

2. USER CONTENT & UPLOAD LICENSE
When you upload images, text, logos, or other assets (“User Content”) to our site via our file uploader, you guarantee that you own the rights to those files or have explicit permission to use and modify them. You grant E & R LLC a worldwide, non-exclusive, royalty-free license to use, modify, process, and replicate your User Content solely for the purpose of fulfilling your order.

3. REFUND AND REVISION POLICY
Due to the digital, custom nature of our creative services and the immediate technical labor involved, all sales are final. E & R LLC does not offer refunds under any circumstances.
* Revision Limit: Every purchase across all services includes exactly one (1) free round of revisions.
* Strict Time Limit: All revision requests must be submitted within five (5) days of receiving your final delivered files. After five (5) days, the order is considered closed, finalized, and approved.
* Scope: Revisions must strictly align with the original order instructions. Submitting new base photos, changing text hooks, or requesting an entirely different design style after work is completed will require a new purchase. Click HERE for refund policy.

4. SERVICE-SPECIFIC TERMS
* Real Estate Staging: Revisions cover minor adjustments to staging furniture, grass enhancement adjustments, sky replacement changes, or further item removal.
* Actor Casting & AI Looks: Our character looks showcase casting range, wardrobe, and archetypes. While we optimize for realism, digital/AI modifications can alter minor facial nuances. We do not offer refunds if you dislike the creative output or interpretation of the archetype.
* Video Thumbnail Design: All custom thumbnails are delivered strictly as flattened, high-resolution .JPG or .PNG images. Layered source files (such as .PSD files) are not provided.

5. LABELING OF VISUALS AS AI GENERATED
*It is your responsibility as the customer to label visuals as AI generated where required by law or industry regulations. For Actor Character Looks it is advised that you state on your image that the image has been “AI Generated” or is a “Concept Image Only”. If requested in writing, we can add a text label on visuals to say “AI generated”.

6. USER ACCOUNTS
If you create an account, you are responsible for:

• Maintaining login confidentiality
• All activity under your account

We reserve the right to terminate accounts that violate these Terms.

7. PERMISSION TO CONTACT
*You agree to be contacted by VickyVine.com via call, email, and text for image, video and visual content services. To opt out, you can reply ‘stop’ at any time or reply ‘help’ for assistance. You can also click the unsubscribe link in the emails. Message and data rates may apply. Message frequency may vary. View our privacy policy here. (Note: VickyVine.com cannot respond to you without this permission)

8. SMS MARKETING CONSENT POLICY
*By opting into SMS communications from Vicky Vine:
You consent to receive recurring automated marketing and transactional messages. Consent is not a condition of purchase
Message frequency may vary. Message and data rates may apply.
To opt out: Reply STOP at any time. For assistance: Reply HELP or email v@vickyvine.com. We do not sell or share your mobile number for third-party marketing. Carriers are not responsible for delayed or undelivered messages.

9. INTELLECTUAL PROPERTY & FINAL DELIVERY
Upon full payment and final delivery, E & R LLC grants you a perpetual, non-exclusive, royalty-free license to use the final delivered flattened images (.JPG/.PNG) for your personal or commercial business needs (e.g., real estate listings, casting submissions, YouTube channels). E & R LLC retains ownership of any internal design templates, AI workflows, or proprietary methods used to create the assets.

10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, E & R LLC, its owners, and employees shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services, including but not limited to casting rejections, real estate listing issues, or YouTube channel performance. Our maximum liability to you for any reason shall be limited to the total amount paid by you for the specific service ordered.

11. PRIVACY POLICY
Your use of this Website is governed by our Privacy Policy.

12. GOVERNING LAW
These Terms are governed by the laws of the State of Utah. Any disputes shall be resolved in the state or federal courts located in Utah.

13. CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Website constitutes acceptance of revisions.

14. CONTACT INFORMATION
If you have any questions regarding these Terms of Use, please contact us at:
* Company: E & R LLC
* Website: vickyvine.com
* Email: v@vickyvine.com

Last Updated: July 27, 2026